Ethical Dilemma Essay Example | Topics and Well Written Essays - 1000 words

Ethical Dilemma - Essay Example When the managers investigated the issue, they came to know that the software developer was not able to fulfill the requirements of the customer due to which he was delaying the issue. He tried to hide from the managers his poor skills in removing software errors. Later on, the company provided the customer with his desired software in just two days using another developer. The ethical issue in this example was that the developer tried to hide his inability in removing the errors by trying to delay the issue. The issue not only decreased the customer’s confidence in the company but also resulted in putting a spot on the company’s image. The developer could have tackled the situation in a much different way. He should have made the company aware of the real situation instead of being afraid of losing his job.  I believe that if an employee of a company behaves unethically, it puts an adverse impact on the overall image of the company. It not only results in the loss of customers’ confidence in the company’s products but also affects the image of the company. Therefore, employees should behave ethically in all situations because ethical behavior is the key to the resolution of complex issues.If I would be in the position of the software developer, I would handle the issue differently. I would not hide my disabilities on the cost of losing the customer’s confidence. First, I would collect detailed information to resolve the issue properly. I would come to the customer personally to know the concerns of the customer. 2 Next, I would determine the exact issue by analyzing the information obtained from the customer. I would consider the nature of my job responsibilities and my obligations to the company while determining the issue and my role in resolving the issue. Brown (2011) states, â€Å"Ethical issues that arise in the workplace should be carefully examined, and handled with care, as the determinations of these ethical issu es can lead to the growth or demise of a company†. 3 After determining the key ethical issue, I would identify the individuals who would be involved in the issue. In the above-mentioned case, I would carefully analyze the situation to identify the stakeholders and